Refund & Return Policy
Please find our returns policy below. To ensure a smooth and hassle-free returns or exchange process, please carefully read the guidelines below. If all requirements are met, your order will qualify for a refund, exchange, or store credit. Be advised that customised items are NOT eligible for returns or exchanges.
When starting a return, please read all of the information below. If your return does not meet any of the requirements below then we will not be able to process a refund. If the item is still sent back to us, you may be liable for the postage costs to send the item back. PLEASE DO NOT SEND ANY ORDERS BACK TO THE ADDRESS ON THE POSTAGE LABEL.
- Start Your Return Within 7 Days Of Delivery
We kindly ask that all customers begin the returns process within seven days of receiving their order. This helps us confirm that the item is still in unused, unworn, and resellable condition. Starting the return on time ensures a quicker resolution and helps maintain our high-quality standards across all products. - Items Must Be Returned In The Original Ziplock Packaging
All returned items must be placed in the original branded ziplock pouch that your order arrived in.Please note: This is not the grey/white mailing bag — that packaging does not need to be returned You can send your item back in any secure mailing bag or box as long as the product itself is inside the original ziplock pouch.Returning items in the correct packaging helps us process returns efficiently and maintain hygiene standards. - Items Must Be In The Original Condition
Returned items must be in the exact condition you received them in — unworn, unwashed, and free from any smells or stains.
Please avoid:
Eating or drinking while trying on the clothing
Smoking in or around the garments
If an item is returned with marks, odours, or signs of use, we cannot process the refund or exchange. In such cases, the buyer may be required to pay postage for the item to be sent back. - No Returns On Customised Items
Any product that has been customised — including names, numbers or personalised lettering — is non-refundable and non-exchangeable.
Customised items are made specifically for each customer, so they cannot be resold or restocked. Please double-check all customisation details before placing your order. - Return Postage Costs
Unless there is a confirmed quality or manufacturing issue, all return postage costs must be covered by the customer.
We offer two return options: We can provide a return label, and the cost will be deducted from your refund amount. Otherwise you can also return the item using any courier of your choice to the return address we provide. We recommend using a tracked method, to avoid any issues.WE DO NOT OFFER FREE RETURNS.
Quality Issues & Defective Items – Our Guarantee to You
At FootKit.net, we take pride in offering high-quality football kits and sportswear. Every order goes through a strict quality control process to ensure you receive products that meet our standards. However, we also understand that mistakes can happen and, during particularly busy periods, a small number of issues may occasionally be missed. Your satisfaction is extremely important to us, which is why we provide a clear and fair policy for dealing with faulty or defective items.
To help us resolve the issue quickly:
If you believe your order has arrived damaged or defective, please contact our customer support team as soon as possible.
Simply email us at info@footkit.net with the following:
– Your order number
– A brief description of the issue
-Photographs clearly showing the defect
Once we receive this we will be happy to help, please send multiple photographs so that the issue can be identified clearly. If you receive an item with any quality issues, fault or defects, you are fully entitled to a replacement or refund. We leave this option up to the customer, whichever option you’d prefer we’re more than happy to accommodate.
To start a return please send us an email directly to Info@footkit.net or use the contact us page. Please provide us with your order number, and the reason for the return. if the return is valid, we will provide you with the return address, or a returns label. Please be advised we do not offer free returns, so the customer will be liable for the cost of the return.
When returning an item please ensure that it is packaged securely, with your order number somewhere on the parcel. If you require an exchange please also include the size you’d like to change the order to. This information can be provided either on the inside or on the outside, so that we can process the refund / exchange quickly.